1. How do I start service?
2. Is the quality the same as a normal dry cleaner?
3. How do I pay for the service?
4. What do I get for referrals?
5. Are there minimum orders?
6. What are my pick-up and delivery days?
7. What if there is an issue with service or quality?
8. Is there a contract to sign?
9. What if I only want your service for one use?
10. What about rush or emergency orders?
11. Do I need to contact MyDoor/DTD Dry Cleaning for each pick-up?
12. Where do I leave my clothes for pick-up?
13. What if I don’t get my bag out in time?
14. Where will my clothes be delivered?
15. When will my clothes be delivered?
16. Does anyone need to be home for pick-up or delivery?
17. Am I required to have items available for pick-up on every scheduled day?
18. How do you protect my clothes?
19. How many bags will I receive?
20. Is there a charge for the nylon garment bags?
21. What if I lose a bag?
22. What about damaged items?
23. Are there any additional charges?
24. What about specialty items and fine fabrics?
25. Does MyDoor/DTD Dry Cleaning perform alterations?
26. Does MyDoor/DTD Dry Cleaning clean leathers, household items, shoes?

Yes! We provide premium quality service and guarantee your satisfaction. If you’re not completely satisfied, let us know and we’ll clean it again – for FREE!

Our scheduled route customers will be invoiced monthly, and may pay by credit card, debit card, check or cash. One-time use customers may pay by credit card or debit card, and will be invoiced upon services rendered.

Your account will be credited $10.00 for each successful referral.

No! If you only have one item to pick-up, we will still be there for you.

Scheduled pick-up and delivery days are determined by the subdivision that you live in. We will visit every scheduled route customer twice a week, for pick-up and delivery. We will pick-up and deliver on the same visit.

We guarantee all of our work. If for any reason you are unsatisfied with our service, please contact your local provider. You may also contact corporate at 1-877-7MY-DOOR or email us at Contact@Mydoor.biz if your issue has not been resolved. We will take the appropriate action to keep you as our lifetime customer.

No! We are confident with the quality and convenience of our service. You will never need to visit another dry cleaning store again!

Please visit our Contact Us Page to find a provider in your area. We will set up a time to take care of your needs.

Please contact your Local Provider. We will do our best to meet your needs.

Only for one time use customers or emergency pick-ups. Scheduled route customers do not need to contact us.

We request you leave your bag on the porch within eyeshot from the road, by 8:00 in the morning. Our drivers only stop at your home if there is a bag out to pick-up or we are returning clean clothes. We can also ring your doorbell for pick-up, if that makes you feel more comfortable. Please notify us of this preference before service begins. If for some reason your bag is accidentally missed, please contact your Local Provider and they will swing back by and pick up your clothes immediately.

We will be there on the next scheduled day for pick-up and you may include it then. If you need us to return sooner, please Contact Us. Our #1 goal at MyDoor/DTD Dry Cleaning is to provide the best possible customer service, satisfaction guaranteed!

Most people choose to have their clothes hung on the front door, but we will hang your clothing wherever you choose to hang the provided hook. We do recommend that you choose a covered location (front porch, back porch, shed, garage door, or side door).

Standard delivery time is between the hours of 8:00 am–6:00 pm. Your clothing will be delivered on the following scheduled pick-up/delivery day for your route.

No! However, upon delivery your route driver can ring your doorbell or knock on your door to let anyone who is home know that your dry cleaning has arrived. If you would like this preference, please let us know when you Start Service.

No! If you do not have a bag out for pick-up, we will deliver the clean clothes and continue on our way. If you want to discontinue use temporarily for vacation or any other reason, advance notification would be greatly appreciated.

Your clothes are hung in a covered environment and protected by two bags. Unlike other delivery dry cleaning companies that use only plastic to cover your clothes, we use both the plastic bag commonly used by professional dry cleaners, and a convert-a-bag overtop.

You will receive 1 or 2 bags: depending on your frequency of use.

No! You will receive one or two bags, free of charge, before your service begins.

We will supply another bag free of charge.

If for any reason your clothes are damaged while in our possession, we will fix the damage or credit you the value of the article on a pro-rated basis. (Please keep in mind that over time fabric and stitching deteriorates and can weaken). We will inspect all clothing before cleaning, and contact you immediately if there is an issue.

There are never additional delivery charges for our scheduled routes. For emergency service, appropriate charges may apply. Specialty items and fabrics may require an additional charge. All charges will be disclosed before service is performed.

There may be additional charges for these items. All charges will be disclosed before service is performed.

Yes! Just indicate what you need done on the order form provided in either the start-up folder or print a downloadable version here.

26. Does MyDoor/DTD Dry Cleaning clean leathers, household items, shoes?