Customer Survey – MyDoor

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Choose the 4 most important issues you consider when selecting a dry cleaner:

Monthly billing option
Customer service
Convenience
Pricing
Ease of use
Quality
Turn-around time
Brand recognition
Pick-up & delivery option

Please tell us your opinion, in regards to each of the following aspects of Door-To-Door

Price

Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied

Quality

Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied

Convenience

Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied

Customer Service

Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied

Sign-up Process

Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied

Delivery Days

Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied

Overall

Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied

Were you aware we performed the following services?

Garment & household item alterations

Yes
No

Cleaning of household items (rugs, drapes, comforters, etc.)

Yes
No

Shoe repair & cleaning

Yes
No

Leather, suede & fur cleaning

Yes
No

Laundry by the pound

Yes
No

Wedding dress preservation

Yes
No

How likely are to recommend Door-To-Door Dry Cleaning/My Door Dry Cleaning to your friends or colleagues?

Very Likely
Maybe
Never

Please add any additional comments to help improve our service:

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1-877-7MY-DOOR

1-877-769-3667

MyDoor Dry Cleaning © 2014

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